Refund policy

Last updated: 21 October 2026

At True Tahiti, we take pride in the quality of our products and want every customer to be happy with their purchase.

Change-of-Mind Returns

Due to the nature of our skincare and personal care products, we do not accept returns, exchanges or refunds for change of mind, incorrect product selection, or personal preference.

This applies to both opened and unopened products.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, is faulty, or you receive an incorrect product, please contact us as soon as reasonably possible so we can investigate and resolve the issue.

Email sales@truetahiti.co.nz with your order number, a description of the issue and, where possible, photographs of the affected product.

We will assess the issue and arrange an appropriate remedy, which may include a replacement or refund.

Your rights also apply where products otherwise fail to meet applicable consumer guarantees, including where they are not of acceptable quality, not fit for purpose, or do not match their description.

Refunds and Replacements

All refunds and replacements are handled in accordance with the New Zealand Consumer Guarantees Act 1993.

Where a product has a minor issue, True Tahiti may choose to remedy it by replacement, repair where practical, or refund.

Where a failure is substantial, customers are entitled to the remedies provided by law, including choosing a refund or replacement where applicable.

Approved refunds will be processed to the original payment method as promptly as possible, normally within 10 business days. Your bank or payment provider may require additional processing time.

Returning Faulty Products

Please contact us before returning any products so we can provide appropriate instructions.

Where a return is required because a product fails to meet applicable consumer guarantees, True Tahiti will cover reasonable return shipping costs.

We may request photographs or further information to help assess an issue. Products do not need to be unopened or in their original packaging to qualify for remedies required by law.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to consumers under the Consumer Guarantees Act 1993 or other applicable New Zealand legislation.

Contact Us

For questions about refunds, returns or your order, please contact:

True Tahiti

Email: sales@truetahiti.co.nz

Website: www.truetahiti.co.nz